Refund and Return policy
We want you to shop with confidence at thestarlineglobal.com If you’re not completely satisfied with your purchase, you can request a return or refund within 7 days of delivery. Products must be unused, in their original packaging, and in resalable condition. Once we receive and inspect the returned item, we’ll process your refund to the original payment method. Please note that certain items like accessories or opened products may not be eligible for return due to hygiene or warranty policies. For any issues or assistance, our support team is always here to help.
Eligibility for Returns
You may request a return if:
The product is damaged, defective, or not as described.
The return request is made within 7 days of delivery.
The product is unused, in original packaging, and in resalable condition.
Items that are returned without original packaging, or show signs of use or damage caused by the customer, may not be eligible for a full refund.
Non-Returnable Items
The following items are not eligible for return:
Products marked as “Final Sale” or “Non-Returnable”
Opened or used items such as earphones, batteries, or screen protectors
Items damaged after delivery due to mishandling or misuse
Gift cards or downloadable software products
Return Process
To initiate a return:
Contact our support team at help.starlineglobal@gmail.com with your order ID, reason for return, and photos (if applicable).
Our team will guide you through the return procedure and provide a return shipping address.
Once we receive and inspect the item, we’ll process your refund or exchange.
Please note that customers are responsible for return shipping costs, unless the item was defective or incorrect.
Refunds
Once your return is received and approved:
The refund will be issued to your original payment method (e.g., credit/debit card, UPI, wallet).
Refunds typically take 5–7 business days to reflect in your account, depending on your payment provider.
If the product was delivered damaged or incorrect, we may offer a full refund or a replacement at no additional cost.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us within the return period.
Late or Missing Refunds
If you haven’t received your refund yet:
First, check your bank or payment app.
Then contact your credit card company or bank — it may take some time before the refund is officially posted.
If you still haven’t received it, please reach out to our support team.
Contact Us
For all return/refund-related inquiries, please contact:
📧 Email: help.starlineglobal@gmail.com
📞 Phone: +91.9168592209